The process for making a claim on your insurance policy depends on which insurer the policy has been placed with. To find out who to contact in the event of a claim, please select your insurer from the drop-down list below.
Select Insurer
Report direct to Ageas.
Tel: 0345 122 3283
Fax: 0345 122 3017
E-mail: Not acceptable to report new claims
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report claims direct to AmTrust
AmTrust Claims Department
Tel: 0115 934 9818 (Monday to Friday 09:00 - 17:00 excluding Bank Holidays)
Address: New Castle House, Castle Boulevard, Nottingham, NG7 1FT.
E-mail: claims@amtrusteu.co.uk
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report direct to Arc Legal quoting 'ABACUS' when calling.
Tel: 0333 005 6716
E-mail: claims@arclegal.co.uk
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report direct to AXA quoting scheme bordereau number SC BDX 7080779.
New & Existing Claims Tel: 0330 094 7089 New & Existing Claims E-mail: cpschemesclaims.ins@axa-insurance.co.uk When reporting a claim by email please include a completed AXA Commercial Property Claims Form_1986549_6317030 Manager: Carrianne Shields Tel: 07971 696 381 or 01204 815 636 E-mail: : Carrianne.shields@axa-insurance.co.uk Escalation E-mail (48hr response): cascpescalations@axa-insurance.co.uk
Property Tel: 0345 600 2716 (Option 2 for property claims)
Property Fax: 0300 303 2920
Property E-mail: cpcclaims@axa-insurance.co.uk
When reporting a claim by email please include a completed AXA Commercial Property Claims Form_1986549_6317030
Liability Tel: 0345 600 2716 (Option 1 for liability claims)
Liability E-mail: liabilitybolton@axa-insurance.co.uk
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
For all policies report direct to Gallagher Bassett Technical (Gallagher Bassett Technical act on behalf of Axis Managing Agency Ltd)
Telephone: 01443 229 513
Facsimile: 01443 229 995
Emergency 24/7 out of office number: 01724 761 378
E-mail: uk.gbtechnical.adjusting@gbtpa.com
Postal Address: Gallagher Bassett International Ltd, Strata House, Blisworth Hill Farm, Stoke Road, Blisworth, NN7 3DB
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report residential claims direct to Covea
Residential Properties
Tel: 0330 024 2266
E-mail: newcommercialclaims@coveainsurance.co.uk
Report commercial claims direct to Covea.
Commercial Properties
Tel: 0330 024 2266 (Option 2)
E-mail: newcommercialclaims@coveainsurance.co.uk
Postal Address: Covea Insurance Commercial Careline, Norman
Place, Reading, RG1 8DA
Please advise them ABACUS scheme case.
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report claims direct to HCC
HCCI Claims
Telephone number: 0808 175 6365
E-mail address: abacus_claims@tmhcc.com
Postal Address: Unit 7, Bocam Park, old Field Road, Pencoed, Bridgend, CF35 5LJ
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
For all policies report direct to Gallagher Bassett Technical (Gallagher Bassett Technical act on behalf of ABACUS Dome - Canopius Managing Agents Ltd)
Telephone: 01443 229 513
Facsimile: 01443 229 995
Emergency 24/7 out of office number: 01724 761 378
E-mail: uk.gbtechnical.adjusting@gbtpa.com
Postal Address: Gallagher Bassett Technical, Units 1 & 2, Ground Floor, Magden Park, Llantrisant, Rhondda Cynon Taff, CF72 8XT
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Report claims direct to AmTrust
AmTrust Claims Department
Tel: 0115 934 9818 (Monday to Friday 09:00 - 17:00 excluding Bank Holidays)
Address: New Castle House, Castle Boulevard, Nottingham, NG7 1FT.
E-mail: claims@amtrusteu.co.uk
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
For Landlord Legal Expenses and Rent Protection claims and Commercial Landlord Legal Expenses claims:
Report residential claims direct to ALPS.
Online:
Please visit valid8.alpsltd.co.uk where the client can create an account, register their claim and submit any documents via the portal.
Email:
Please email claim@alpslegal.co.uk requesting a landlord claim form.
Phone:
To speak to ALPS claims team and report details of your claim, please call: 01260 241000.
For Home Emergency claims:
Report Home Emergency claims by telephone on 0345 307 4898.
Suspected gas leaks must always be reported to National Gas Emergency Service on 0800 111 999.
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
For all policies report direct to Gallagher Bassett Technical (Gallagher Bassett Technical act on behalf of ABACUS Vesta - Carbon Syndicate 4747/Asta Managing Agency)
Telephone: 01443 229 513
Facsimile: 01443 229 995
Emergency 24/7 out of office number: 01724 761 378
E-mail: uk.gbtechnical.adjusting@gbtpa.com
Postal Address: Gallagher Bassett Technical, Units 1 & 2, Ground Floor, Magden Park, Llantrisant, Rhondda Cynon Taff, CF72 8XT
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
For Liability Claims contact DWF Claims Management and Adjusting who handle claims on behalf of Irwell Insurance Company Ltd
Telephone: 0344 892 3937
E-mail: irwell@dwfclaims.com
Claims in writing should be directed to:
DWF Claims Management and Adjusting
Recliff Quay
120 Redcliff Street
Bristol
BS1 6HU
For any other claims please contact HCCI Claims
Telephone: 01656 508600
E-mail: delpro@tmhcc.com
Claims in writing should be directed to:
HCCI Claims
Unit 7, Bocam Park
Old Field Road
Pencoed
Bridgend
CF35 5LJ
PLEASE NOTE - Our own claim staff are here to help you at any time during your clients claim. If you require any assistance or advice please feel free to call us on 01702 606 311
Please select an insurer from the drop-down menu on the left.
Our Agency and Marketing team are here to be your point of call for all non-policy specific queries that you may have. We aim to assist and work in partnership with you as you look to grow your Property Owners business.
Our team is is made up of highly experienced staff dedicated to driving your Property Owners account forward.
Robin Gentle
Head of Agency & Marketing
Office Tel Number: 01702 606 312
Mobile Number: 07887 477 209
Jecelda Allen
Business Development Co-Ordinator
Office Tel Number: 01702 606 312
If you have any queries, please do not hesitate to give us a call
