Website Support

If you would like to report a website issue directly, please use the link below.

Click here to send us a website support request >>

Login Issues

To be able to use this site, you will need both a username and password which you would have set up at the time of opening your broker account. If you are experiencing any difficulty using this site or with logging into your account, please contact us on 01702 606 312.

Browser Support

We have tried to make this site as user friendly and accessible as possible. To get the most out of your ABACUS system, we would suggest using the following internet browser(s) for viewing the site.

Most other internet browsers are also suitable to use, however this site is optimised for use with the above.


This site is heavily dependent on the use of Javascript. Please ensure that javascript is enabled in your internet browser.

Email Support & Spam Filters

If you find you are not currently receiving emails from ABACUS (on cover emails, copy of schedules etc), please ensure your SPAM filter is set to allow both and

Site Maintenance

This site sometimes requires maintenance to certain products so we can ensure the best rates and terms are being offered at all times. For this reason, you may sometimes see a warning message advising you that a certain product or insurer is currently disabled.

During this time, other products and services will still be available to you. We have implemented this method of maintenance to ensure that you experience as little disruption as possible.

In the meantime, should you require further assistance, please contact our broker team on 01702 606 312 where they will be happy to assist you.